Returns and Refund policy

Returns & Refunds Policy

  • You have 20 days from delivery to request a return on eligible items.
  • Up to 2 boxes may be opened before you decide. If more than 2 have been opened, we can't accept the return.
  • Returns include a 10% restocking fee, plus the customer covers return shipping.
  • Refunds go to your original payment method within 5 business days of us receiving and inspecting the return.

The Two-Box Rule
When your order arrives, open up to 2 boxes first to check fit and quality. If you think you might return it, don't open any further boxes — contact us first at cloudora.ca@gmail.com and we'll walk you through next steps. Orders with more than 2 boxes opened are not eligible for return.

Return Window
Eligible items may be returned within 20 days of delivery. To start a return, email cloudora.ca@gmail.com within that window with your order number and reason for return.

Return Eligibility
To qualify for a return:

  • The item is not a final sale item
  • No more than 2 boxes have been opened
  • Remaining boxes are sealed and unopened
  • The item is free of damage, stains, odors, or pet hair

Restocking Fee & Return Shipping
Approved returns include a 10% restocking fee, deducted from your refund. Return shipping is the customer's responsibility and is arranged directly with the carrier.

Refunds
Once your return is received and inspected, refunds are issued to your original payment method within 5 business days. Bank or card processing times may add a few additional days on top of that.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within 5 days of delivery at cloudora.ca@gmail.com with photos. We'll work with you on a replacement part, replacement cover, or full replacement depending on the issue.

Order Cancellations
Orders may be cancelled free of charge within 12 hours of purchase, as long as the order hasn't started processing. After that window, cancellations follow the standard Return Policy above.

How to Start a Return
Email cloudora.ca@gmail.com with your order number, reason for return, and photos of the item and boxes. Once approved, we'll send you return instructions.