Privacy Policy
At Cloudora, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have.
Information We Collect
When you visit our site or place an order, we may collect:
- Contact details (name, email, shipping address, phone number)
- Payment information (processed securely through our payment provider — we do not store your full card details)
- Order history and preferences
- Device and browsing information (via cookies — see below)
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your order, shipping, and returns
- Send marketing emails, if you've opted in (you can unsubscribe anytime)
- Improve our website and product offerings
- Prevent fraud and protect the security of our store
Cookies
Our site uses cookies to remember items in your cart, understand how visitors use our site, and improve your shopping experience. You can disable cookies in your browser settings, though some site features may not work properly without them.
Sharing Your Information
We do not sell your personal information. We share it only with:
- Payment processors, to complete your transaction
- Shipping carriers, to deliver your order
- Service providers who help us run our store (e.g., email or analytics tools)
Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at cloudora.ca@gmail.com.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated date.
Contact Us
Questions about this policy? Email us at cloudora.ca@gmail.com.